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Junior IT Specialist

Customer Service|The Hague|Full-time

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Job Description

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Introductie

We are currently looking for a Junior IT specialist. But not just anyone, we are looking for someone with great enthusiasm and knowledge of customer care. Do you think you fit this description? Then please continue reading and apply!

Organisatie

Join one of the fastest growing companies in The Netherlands and work together with an international team that is passionate about inspiring people to relive and share life’s moments through personalized photo products. With customer centricity at our core, we are driven by quality, creativity, innovation, development, and providing the best customer experience anytime, anywhere.

We are albelli, specialists in photo products and experts in building intuitive software to create them. We started selling photo books in the Netherlands since 2003 and expanded into other markets; broadening our portfolio to include other photo products such as wall art and calendars.

Our head office is based in the center of Amsterdam and the production facility in The Hague produces all the photo products for the European market: The Netherlands, Belgium, Germany, France, Sweden, Norway, UK and Spain.

Functie

As our Junior IT specialist you will support our customer care agents with the complexity of technical questions that cannot be directly solved. This also means that you sometimes will be joining the conversation with the customer via phone or email. The team exists of 20 agents next to 4 agents who are dealing with exceptions. You will report to the Team Manager. Due to the opening hours of our Customer Care department you are willing to work in the weekends and evening shifts as well as regular business hours.

Functie eisen

You have a basic knowledge of xml file structures, windows/mac operating systems and above average knowledge on firewalls, error logging and folder and files structures. Next to that, you have:

Aanbod

No day is the same at Albelli. And thankfully so. One moment you’re sitting quietly at your desk, the next you’re running around to get a project off the ground! Going together for lunch, drinks and helping each other to reach our objectives guarantees a close knit team.

Our office is located in Ypenburg (The Hague) and can easily be reached by car or public transportation. We also provide:

Solliciteren

Kate

Manager brand and creative

With a lot of (in her words) ‘creative eccentrics’ in her team and a young son at home, Kate is used to having to be the boss. As the manager of the brand and creative department, she keeps an eye on design, content and campaigns, making sure everyone and everything is under control. She’s originally from Australia and describes herself as a ‘bush girl’ at heart but after over seven years in Amsterdam she could trick you into thinking she’s a native. Her fluent Dutch is a point of envy for lots of other international people in the company. Oh and she can milk a cow.

Meet the team